Our Complaints Procedure

It is always our top priority to provide the best services to all our clients. However, if someone is unhappy at any stage with the provided services, he/she should immediately inform us about their concerns.

Initially, they may raise their issue with the person who is working on their file/matter and then, if they are not happy with the dealing, they can directly contact our Complaints Manager: Mr Muhammad-Khalid Bashir on this telephone number 0203 755 2858 or by email: info@ahlaws.co.uk or preferably by post to our office address: 1 Burwood Place, London, W2 2UT.

At this stage, our investigation involves: securitising your compliant, reviewing your file (s), all other relevant documents, our notes and a detail discussion with the concern person who dealt with your matter.  We would also like to invite you in-person to get your point of view on the concerned issue to sort it out amicably.

Our aim would be to complete all investigations within 15 working days. This may also include suggestions for resolving the matter. However, if it is not possible to complete within the prescribed period, we will inform you with the reasons.

At this stage, if you are not happy with the solutions, we may refer the matter within practice to someone else.

If you are still unsatisfied with our complaint’s procedure and its out-come. The Solicitors Regulation Authority may also assist you if your concerns are about our professional behaviour. You can contact them at www.sra.org.uk/consumers/problems/report-solicitor.page

If you are still unhappy, you may then contact the Legal Ombudsman as soon as possible but within 6 months of receiving a final response from us; or

no more than 6 years from the date of act/omission; or no more than 3 years from when you should reasonably have known there was a cause for the complaint

The contact details are as follows:

www.legalombudsman.org.uk

Legal Ombudsman
PO BOX 6806
Wolverhampton
WV1 9WJ

TEL: 0300 555 0333 between 9am and 5pm

Enquiries@legalombudsman.org.uk

Alternative complaints bodies such as Ombudsman Services exist which are competent to deal with complaints about legal services should both you and this firm wish to use such a scheme, if the internal complaints process has not been able to settle your complaint.

The contact details are as follows:

Tel: 0333 300 1620

complaints@consumer-ombudsman.org

www.consumer-ombudsman.org

We would agree to use the Ombudsman Services or one of the other organizations identified as being competent to address complaints within the legal services sector (such as ADR Group or Pro-Mediate)